There was an issue with the colliders on the trees inside level 1. If you can take a close look at the screenshot you are going to be able to identify that the player was able to pass inside the tree causing a very bad player experience.

When we did research about this, we were able to identify that the static mesh had a collider but the number of triangles that made the lines of collision of the object were not enough to stop the player and for that specific reason the player was able to pass throw the tree and not getting that collision detection.  

The best way to solve this issue was to include a capsule collision for the first part of the tree in that way on the stem of the tree the player was going to collide with the capsule collider preventing the player to pass throw the tree and also giving the player a better gameplay experience.